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Quick Answers
We typically respond within 24 hours on business days. For urgent billing issues, we aim to respond within a few hours.
Make sure you're using a valid Spotify playlist URL (e.g., open.spotify.com/playlist/...). If the issue persists, contact us with your account email and we'll help you get set up.
For subscription or credit refunds, email us at support@playlistpanda.com with your account details and reason for the refund.
Payouts are processed within 7 days after your balance becomes available. Check your curator dashboard for payout status.